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CRS dictionary

CRS DICTIONARY

 

Shelter Indicate the shelter where the client is receiving services by selecting the correct shelter from
the dropdown menu.

Manager Indicate the manager of the shelter where the client is receiving services by selecting the
correct manager from the dropdown menu. (This is a required field)
NB Field must be updated with a change of the Manager. Please inform Head Office
Social Worker

Indicate the social worker who will be providing services to the client by selecting the correct
social worker from the dropdown menu. (This is a required field).

NB Field must be updated with a change of the Social Worker. Please inform Head Office

Referral organisation

Indicate the organisation that referred the client to the Haven Night Shelter. (This is a
required field)

  • Department of Social Development:Referral came from the DSD
  • Haven Transfer Referral: Client is coming from a different Haven shelter location
  • Hospital:Referral came from medical facilities
  • Law Enforcement: Referral came from police station, jail, prison or SAPS
  • Local Authorities (CoCT):Referral came from local municipality
  • Partner Non-Profit Organization:Referral came from an external NGO (do not select if
    client came from another Haven Shelter)
  • Self-referral/Walk-in:Client arrives at the Haven on their own accord
Haven Referral From

If ‘Haven Transfer Referral’ is selected, a dropdown menu will appear. Indicate in the
dropdown the Haven Shelter the client was transfered from or referred by.

 

If ‘Department of Social Development’, ‘Hosptial’, ‘Law Enforcement’, ‘Local Authorities
(CoCT)’, ‘Partner Non-Profit Organisation’ are selected as a ‘Referral Organisation’, an
open text field will appear. Please write the name of the person who referred the client to the
Haven.

Reference Number If ‘Local Authorities (CoCT)’ is selected as the client’s ‘Referral Organisation’, a open text
field will appear under the ‘Referred By’ field. Please insert the client’s reference number
given to the client by the local authority.
Entry date

Indicate the entry date of the client by selecting the correct date from the dropdown
calendar. This is the date the client first steps into the Haven. (This is a required field)

This should not be a future date.

Bed number Indicate the bed number the client will use while using the Haven’s services. If the client is
using floor space, please begin at 101. (This is a required field).
Citizenship Status

Please select the citizenship status of the client. (This is a required field)

  • South African Citizen: A legal citizen of South Africa, including South African nationals and
    those with a South African ID
  • Permanent Resident: Those who have gone through the immigration process and approved for permanent residence
  • Asylum Seeker: Those who have fled their country and are seeking protection as a
    refugee but have not yet received refugee status
  • Refugee: Asylum seekers who have received refugee status
  • Immigrant: Those who have moved to South Africa seeking permanent residence
    but not yet been approved
  • Migrant Worker: Those who moved to South Africa for labor work
Outdoor/street address If ‘outdoor/street address’ is selected as the ‘where client slept last night’, a new field will
appear. Indicate the closest approximate location if the client was sleeping outdoors or on
the streets last night.
Reason homeless
  • Addiction: The PRIMARY reason that the client is without a home is a result of the client’s
    struggles with alcohol and/or drug addiction
  • Economic: The PRIMARY reason that the client is without a home is due to economic difficulties including job loss, struggle to pay for shelter, loss of source of income, etc.
  • Family Conflict: The PRIMARY reason that the client is without a home is due to family conflict including divorce, separation, being kicked out, etc.
  • Trauma: The PRIMARY reason that the client is without a home is the result of a traumatic
    experience including domestic violence, abuse, assault, loss, threat, etc.
  • Mental Health: The PRIMARY reason that the client is without a home is due mental health
    instability, which can result in the inability to get a job or stay with their family
  • Other: The PRIMARY reason that the client is without a home is not listed above
Risk to client
  • Low: Should be selected if there is little to no vulnerability or concern for the client’s safety within the shelter (social worker’s discretion)
  • Medium: Should be selected if there is some concern for the client’s safety within the shelter and they express some vulnerability (social worker’s discretion)
  • High: Should be selected if there is concern for the client’s safety within the shelter and
    they have expressed vulnerability (social worker’s discretion)
Risk from client
  • Low: Should be selected if there is little to no risk for other clients or staff members from the new client (social worker’s discretion)
  • Medium: Should be selected if there is some concern for the safety of other clients and staff members from the new client (social worker’s discretion)
  • High: Should be selected if there is concern for the safety of other clients and staff members as a result of the new client (social worker’s discretion)
PDP DATE COMPLETED Indicate the date the client completed their PDP. This should only be entered in if the
client has met with their social worker and completed their PDP. This is this date that all of
the PDP information is finalized
Planned exit date Indicate the planned exit date of the client as indicated on the PDP. This should only
be indicated if the client has met with their social worker and completed their PDP. (This is a
required field)

This is the date that is indicated on the PDP for when the client should be planning to leave
the Haven after completing the other necessary steps in their PDP, not just 6 months out
from the entry date.
Reason Exit
  • Absconded (PDP): A client left on their own accord, without notification, post-PDP completion
  • Absconded (No PDP): A guest left on their own accord, without notification, pre-PDP completion
  • Reintegrated: A client was successfully reintegrated into society. This could mean they have found gainful employment and/or acquired new living quarters.
  • Reunified: A client was successfully reunified with their family which could mean they moved back in or have established communication with their once estranged family.
  • Transfer: The client is being transferred to another shelter
  • Termination of Service: The client was unruly or combative and the Haven decided to terminate services.
  • Overnight Stay: Guest stayed a night or two and was discharged after this stay as they decided not to partake in Haven’s services, but notified the Haven of their departure.
  • Deceased: The guest or client died while staying at the Haven.